Refund policy
Return & Refund Policy
You have 7 days after receiving your order to request a return. To qualify, your item must be unused, unopened, and in its original packaging. Items that have been opened, used, or damaged after delivery are not eligible. Proof of purchase — your order confirmation or receipt — is required.
How to start a return
To initiate a return, email us at info@orchardvelour.com with your order number and reason for the return. If approved, we'll send a prepaid return shipping label and detailed instructions for sending your item back.
- —The cost of the return shipping label is deducted from your final refund amount.
- —A 10% restocking fee is deducted from your refund to cover handling and inspection.
- —Items sent back without prior authorization will not be accepted.
Damaged or incorrect items
Inspect your order immediately upon delivery and contact us at info@orchardvelour.com if your item is defective, damaged, or incorrect. We'll resolve it promptly with a replacement or refund.
Non-returnable items
We do not accept returns on:
- Opened or used personal care and beauty products
- Custom or personalized items
- Gift cards
- Sale items, discounted items, or promotional bundles
If you're unsure whether your item qualifies, contact us before placing your order.
Exchanges
To exchange an item, complete a return request first. Once your return is approved and processed, you may place a new order for the item you want.
Refunds
Once your return is received and inspected, you'll be notified of approval status. If approved, your refund is issued to your original payment method within 5–10 business days, minus the return shipping label cost and the 10% restocking fee.
Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved and you haven't received it, contact us at info@orchardvelour.com.
Orchard Velour — Effective June 7, 2026 — © 2026 Orchard Velour. All rights reserved.